Terms of service
Terms of Service
Overview
This website is operated by United Prime & Co.
Throughout the site, the terms “we”, “us” and “our” refer to United Prime & Co.
United Prime & Co. offers this website, including all information, tools, products and services available through the site, to you conditioned upon your acceptance of these Terms of Service and any other policies referenced on our website.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website.
If you do not agree to these Terms, you should not use the website or purchase products through it.
1. Online Store Terms
By using this website, you confirm that you have the legal capacity to enter into a contract or that you are using the website with the permission of a parent or legal guardian where required.
You may not use our products or services for any unlawful or unauthorised purpose.
You must not transmit viruses, malicious code or any other material designed to interfere with the operation or security of the website.
A breach of these Terms may result in suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse service where reasonably necessary and permitted by law.
We may modify, suspend or discontinue parts of our website or services where reasonably necessary.
Any changes will not affect orders that have already formed a binding contract between you and United Prime & Co., except where permitted by law or agreed with you.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our express written permission, except where permitted by applicable law.
3. Information on Our Website
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.
However, occasional errors may occur.
Product descriptions, availability, specifications, prices and other information may be corrected or updated where necessary.
Nothing in this section affects your statutory rights where a product has been incorrectly described, is faulty, or otherwise fails to meet applicable legal requirements.
4. Products and Services
Certain products or services may be available exclusively through our online store.
Product availability may be limited.
We make reasonable efforts to display product images and colours accurately. However, the appearance of colours may vary depending on your device, screen settings and display.
All product descriptions and prices may be updated from time to time before an order is accepted.
Any restrictions on quantities or availability will be applied reasonably and in accordance with applicable law.
5. Prices
Prices displayed on our website are shown in the currency indicated at checkout.
Applicable taxes, delivery costs or other charges will be shown before you complete your purchase where required.
We may change the prices of products offered on our website at any time before an order is accepted.
A price change will not normally affect an order that we have already accepted.
If an obvious pricing error occurs, we may contact you before dispatching the product to confirm whether you wish to proceed at the correct price or cancel the affected order.
6. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
After placing your order, you may receive an automatic confirmation acknowledging that we have received it.
An order acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to reject or cancel an order where there is a legitimate reason to do so, including:
- Product unavailability
- Incorrect pricing or product information
- Payment authorisation problems
- Suspected fraudulent activity
- Legal or regulatory requirements
If we cancel an order after payment has been collected, any amount due to you will be refunded to your original payment method.
7. Billing and Account Information
You agree to provide current, complete and accurate purchase and account information when placing an order.
You agree to promptly update information where necessary so that we can complete your transaction and contact you regarding your order.
We may take reasonable steps to verify payment or order information where necessary to prevent fraud or unauthorised transactions.
8. Payment
Available payment methods will be displayed during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment providers.
We do not guarantee that every payment method will be available for every transaction.
9. Delivery
Available delivery methods, estimated delivery times and applicable shipping charges will be displayed on our website or during checkout.
Delivery times are estimates unless we expressly agree to a specific delivery date.
We will make reasonable efforts to deliver your order within the stated timeframe and in accordance with applicable consumer law.
If there is a significant delay or problem affecting your delivery, please contact:
10. Returns, Cancellations and Refunds
Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable consumer law.
Nothing in these Terms limits or excludes your statutory rights.
If you are a consumer purchasing online, you may also have statutory cancellation rights depending on the product and circumstances of your purchase.
Please review our Return and Refund Policy for further information.
11. Accuracy of Billing and Order Information
We reserve the right to limit or cancel quantities purchased where reasonably necessary, including where we reasonably believe an order may involve fraud, misuse, unauthorised resale or an obvious system error.
If we make a change to or cancel an order, we may attempt to notify you using the email address or other contact information supplied when the order was placed.
12. Third-Party Services
Our website may use services provided by third parties, including payment processors, shipping providers, analytics services and e-commerce technology providers.
Your use of certain third-party services may also be subject to their own applicable terms and privacy policies.
We are not responsible for acts or omissions of independent third parties except where applicable law makes us responsible.
13. Third-Party Links
Certain content, products or services available through our website may contain links to third-party websites.
Third-party links may direct you to websites that are not operated or controlled by United Prime & Co.
We are not responsible for the content, security or privacy practices of independent third-party websites.
You should review the policies and terms of any third-party website before entering into transactions with them.
14. Reviews, Feedback and Submissions
If you submit reviews, comments, feedback, suggestions or other content to us, you confirm that you have the right to provide that content.
You must not submit content that:
- Is unlawful, threatening or abusive
- Infringes another person's intellectual property rights
- Contains malicious software
- Is deliberately false or misleading
- Violates another person's privacy rights
Where permitted by law, we may moderate or remove content that violates these Terms.
15. Intellectual Property
Unless otherwise stated, the website and its contents, including branding, graphics, designs, photographs, text, logos and other materials created or owned by United Prime & Co., are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.
16. Personal Information
Your submission and use of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy for information about how personal data is collected, used, stored and protected.
17. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We may correct these errors and update information where appropriate.
If an error affects an order you have already placed, we will deal with the matter fairly and in accordance with applicable consumer law.
18. Prohibited Uses
You may not use our website:
- For unlawful purposes
- To encourage unlawful activity
- To infringe intellectual property rights
- To submit deliberately false or misleading information
- To distribute malware, viruses or harmful code
- To collect personal information about others unlawfully
- To interfere with the security or operation of the website
- To attempt unauthorised access to systems or accounts
- To engage in fraudulent or abusive activity
We may restrict access to the website where we reasonably believe these Terms have been violated.
19. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory consumer rights or any liability that cannot legally be excluded or limited.
Subject to applicable law, United Prime & Co. will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses resulting from circumstances outside our reasonable control.
If you are using our website as a consumer, we do not exclude responsibility for products that are faulty, not as described, or otherwise fail to meet your statutory rights.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses reasonably incurred by United Prime & Co. as a direct result of your unlawful use of our website or deliberate breach of these Terms.
Nothing in this section limits any rights or protections you have under applicable consumer law.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.
The remaining provisions will continue to apply.
22. Termination
You may stop using our website at any time.
We may suspend or terminate access to the website where reasonably necessary, including where a user seriously or repeatedly breaches these Terms, engages in fraudulent activity, or threatens the security of our services.
Rights and obligations arising before termination will continue where appropriate.
23. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies expressly incorporated into these Terms, form the agreement governing your use of our website and purchases from us.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer law.
24. Governing Law
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you based on where you live.
Nothing in these Terms removes any rights you may have to bring a claim in a court that has jurisdiction under applicable consumer law.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable legal requirements.
The version published on our website at the time you place an order will normally apply to that order unless otherwise required by law.
26. Contact Information
Questions regarding these Terms of Service can be sent to:
United Prime & Co.
Email: support@unitedprime.uk
Last updated: August 2026