Shipping policy

Shipping Policy

At United Prime & Co., we are committed to providing a reliable and transparent delivery experience.

Please review the information below regarding order processing, delivery times, tracking and potential delays.

Delivery Time

Our estimated delivery timeframe is:

10–15 days

This timeframe begins from the date your order is confirmed unless a different estimated delivery period is clearly stated at checkout or in your order confirmation.

Delivery estimates may vary depending on your location, product availability, carrier operations and circumstances outside our reasonable control.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for shipment.

You will receive an order confirmation by email using the email address provided during checkout.

Once your order has been dispatched, you may also receive a shipping confirmation containing tracking information where available.

Shipping Confirmation and Tracking

When tracking information becomes available, it will be sent to the email address associated with your order.

You can track your order at:

https://www.trackglobal.site/

Enter the tracking number provided in your shipping confirmation email.

Please note that tracking information may take several hours to update after your order has been dispatched.

Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances such as:

High order volumes
Carrier or courier delays
Customs processing
Weather conditions
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order experiences a significant delay, please contact us at support@unitedprime.uk so our team can assist you.

Incorrect Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

Full name
Street address
House or apartment number
City
Postcode
Country
Contact information

If you notice an error in your delivery address, contact us as soon as possible at support@unitedprime.uk.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

Failed Delivery

If a delivery cannot be completed because the address provided was incorrect or incomplete, or because the parcel was not collected where required, the carrier may return the package.

Please contact us if this occurs so we can review the available options.

Additional shipping charges may apply for reshipment where permitted by applicable law and where the failed delivery resulted from incorrect information provided by the customer.

Multiple Packages

In some cases, products from the same order may be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

Receiving one part of your order before another does not necessarily mean that an item is missing.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check:

Around your property or designated safe place
With other members of your household
With neighbours where appropriate
With the delivery carrier

If you are still unable to locate your package, contact us at support@unitedprime.uk with your order number and tracking information.

We will review the shipment and assist you with the next appropriate steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@unitedprime.uk.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where applicable

Our team will review the situation and provide an appropriate resolution in accordance with our Return and Refund Policy and your applicable consumer rights.

Customs and Import Charges

International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country.

Where additional charges apply and are not collected by us during checkout, they may be charged by the relevant authorities or delivery provider.

Any applicable charges and responsibilities will be handled in accordance with the laws and consumer protection requirements applicable to the transaction.

Delivery Estimates

Delivery dates provided on our website, at checkout, in confirmation emails or through tracking services are estimates unless we expressly agree to a guaranteed delivery date.

We will make reasonable efforts to meet the estimated delivery timeframe.

Nothing in this Shipping Policy affects your statutory consumer rights regarding late or failed delivery.