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Return and Refund Policy

At United Prime & Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the terms below.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item should be in the same condition in which you received it, unworn or unused where applicable, with tags, and in its original packaging.

You will also need your receipt, order confirmation, or other proof of purchase.

Your statutory consumer rights are not affected by this policy.

How to Request a Return

To request a return, please contact us at:

support@unitedprime.uk

Please include:

Your full name
Order number
Email address used to place the order
Reason for the return
Photos of the item if it is damaged, defective, or incorrect

If your return is accepted, we will provide you with return instructions and the appropriate return address.

Please do not send products back without first contacting our customer support team.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@unitedprime.uk.

Please provide your order number and clear photographs showing the issue.

Once the issue has been reviewed, we will arrange an appropriate solution, which may include a replacement, return, or refund.

Where an item is faulty, damaged on arrival, or incorrectly supplied by us, reasonable return costs will be covered by United Prime & Co. where required.

Change of Mind

If you change your mind about an online purchase, please contact us within the applicable return period.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated or required by applicable consumer law.

Items may be inspected after they are returned. We reserve the right to reduce a refund where permitted by law if an item has been handled beyond what would reasonably be necessary to inspect it.

Exceptions and Non-Returnable Items

Certain types of products may not be eligible for change-of-mind returns, including:

Personalised or custom-made products
Perishable goods
Gift cards
Products that cannot be returned for health or hygiene reasons once their seal has been opened
Other products that are legally exempt from cancellation rights

This does not affect your rights where an item is faulty, damaged, not as described, or otherwise covered by applicable consumer protection law.

If you are unsure whether your item is eligible for return, contact us at support@unitedprime.uk.

Exchanges

If you would like to exchange an item, contact us at support@unitedprime.uk.

Depending on product availability and the circumstances of your order, we may arrange a replacement or ask you to return the original item before placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Where applicable, refunds will be processed without undue delay and within the time required by applicable consumer law.

Please note that your bank, card issuer, or payment provider may require additional time to display the refund in your account after it has been processed by us.

For eligible cancellations of online orders, the cost of standard delivery will also be refunded where required by applicable law. Additional costs resulting from choosing an upgraded or express shipping option may not be refundable beyond the cost of standard delivery.